gokyon: Tickets

PHP Scripts - Tickets - CodeCanyon

Tickets his title this type of PHPScripts/HelpandSupportTools This time I will review,made by michaeldale, PHPScripts/HelpandSupportTools is sold at a price of $25 in CodeCanyon.
Tickets - CodeCanyon Item for Sale

customer // customer support // departments // help // helpdesk // helpdesk system // mysql // php // support // support system // ticket // tickets //

Created	8 June 12
Last Update	1 April 13
Compatible Browsers	IE8, IE9, Firefox, Safari, Opera, Chrome
Software Version	PHP 5.3, MySQL 5.x
Files Included	JavaScript JS, HTML, CSS, PHP, SQL

More Info...Tickets ..

About Tickets

Tickets 3.2 is now out (Version 3.3 is now out via auto update).

Tickets is a full featured, yet easy to use help-desk ticket support system.

It is great for users and businesses who wish to keep track of and manage support requests online.

You can create multiple users, search tickets, convert POP3 emails into tickets, create custom priorities and much much more.

Tickets has been designed to be easy to install and all config files and database files are created during the install. You simply need a web hosting account and one free MySQL database (no programming is required).

You can easily upgrade to new versions free of charge. All your existing settings, users and tickets are kept intact.

Full Online Documentation

Support

Free Support

We have our own support portal. If you require any help with your purchase of Tickets please sign up and log a support ticket. We will attempt to help you with what ever questions or issues you have.

The portal is here: http://portal.dalegroup.net/register/ You will need your purchase code, here is a screenshot of how to find it: http://michaeldale.com.au/images/purchase_code_800.png

Online Demo

Default Theme (with all plugins installed)

URL: http://www.onlinecompanyportal.com/sts/
Username: admin
Password: 1234

This online demo includes all the plugins that we have released, you can enable them from Settings -> Plugins if you wish to try them out.

Morning Theme (with no plugins)

URL: http://www.onlinecompanyportal.com/sts-morning/
Username: admin
Password: 1234

Classic Theme (with no plugins)

URL: http://www.onlinecompanyportal.com/tickets2/
Username: admin
Password: 1234

Note: Plugins work on all themes, but are only installed on the first demo.

Features

Some of the features include:

Easy to use with a clean design
Full web installer
Free Upgrades
3 different Themes are included (two which are fully responsive and work great on your mobile device)
Easy to customise language through a single file.
Timezone Support
Access to the source code (license allows you to modify the code for internal purposes)
Single Install License (unlimited Users and Tickets)
User Registration & Forgot/Reset Password
Guest Portal
Ticket Search
File Attachments
POP3 Downloader (create and reply to tickets via email). Supports multiple POP accounts.
Email Notifications
Departments
HTML Tickets with WYSIWYG Editor
SMTP Support. Supports multiple SMTP accounts.
Six User Permission Levels
Custom Priorities, Custom Status (with colour picker), Custom Fields and Custom Email Notifications
Mass Open/Close/Delete Tickets
Gravatar
Plugins Support (free SmartBackup plugin on portal.dalegroup.net)
Active Directory and/or LDAP Support
HTTPs/SSL Support
Private Messages
Pushover Notifications for iPhone and Android
Update Checker
Security Logging (plus many more built in security features)
Uses a range of PHP 5.3 features including PDO database class and namespaces.